Policies

Payments: Bradstreet Glass securely accepts your choice of Google Pay, Amazon Payments, Paypal or your credit card, for safe, fast and easy transactions. We don't have access to your credit card information.

Any personal information you provide is stored responsibly and securely. Your information is only used to fulfill your order. Your name and email may be used to provide marketing correspondence, such as a newsletter, coupon offer or sale announcement, only if requested.

Processing Time: Orders are processed within 1 business day. "Business days" are Monday-Friday, excluding US Postal Service Holidays.

Shipping: Bradstreet Glass ships via USPS 2-3 Day Priority. We are not responsible for postal service shipping delays, however your order will ship insured against loss or damage. Please contact us immediately, in the event your order is lost or damaged. Please inspect your order upon receipt.

We only ship within the United States and Puerto Rico.

Shipping Losses/Damage: If your order is lost by USPS (or if tracking shows it has stopped moving, but the expected delivery date has not been updated), email us as soon as possible at Jodeliece@BradstreetGlass.com. We'll expediently work with USPS to track down your order for you within a few days, with our sincere apology for the delay! If it is determined your order is lost and can't be located and delivered (that hardly ever happens), we will issue a refund for your purchase price plus shipping.

In the event that your order is damaged during shipping, let us know as soon as possible, and within 30 days of delivery! Please inspect your order upon receipt.

If your order arrives damaged, please email us immediately at Jodeliece@BradstreetGlass.com. List the damaged item(s) by part number and size, and attach photographs of each damaged item, and ALSO PHOTOS OF THE BOX and Packaging it came in. We will issue a refund for the purchase price of any damaged items right away. Please don't forget to include photos of the box and packaging materials with your damage photos.

There is no need to return broken glass to us in the mail.

Refunds and Exchanges: Your satisfaction is guaranteed. If you are dissatisfied with your order from Bradstreet Glass for any reason, please contact us immediately at Jodeliece@BradstreetGlass.com. Please inspect your order upon receipt.

Refunds and Exchanges for OUR Errors: If Bradstreet Glass got your order wrong, or if the product you received is not the quality you expected, we're SO sorry! Please email us at Jodeliece@BradstreetGlass.com within 90 days of receiving your order. Let us know about our error as soon as possible so we can make it right immediately! Please inspect your order upon receipt.

BUYER'S REMORSE: If you've changed your mind about your purchase from Bradstreet Glass, you can cancel or edit your order at any time before it ships by emailing us as soon as possible at Jodeliece@BradstreetGlass.com.

If you've changed your mind after your order has already shipped, that's ok too. You can return your unwanted item(s) at your expense, for a refund, to:

Bradstreet Glass
1890 US Hwy 17-92
Unit 8
Lake Alfred, FL 33850

Please let us know to anticipate your return in the mail, and provide tracking information if available so we can look for it. Returned items must be received undamaged at Bradstreet Glass, within 30 days of delivery, to receive a refund. A refund for the purchase price of each returned item will be issued immediately upon our receipt.

Thank you!

Bradstreet Glass

Outstanding Glass, Packaging, and Customer Service!!!

Beautiful glass, Extremely well packaged, Fast Shipping, and just all around EXCELLENT CUSTOMER SERVICE!!!

Perfect!

Exactly what I needed to repair two small panes of white glass on an 1920s light fixture. Great prices and even better shipping!!

Beautiful Glass

Beautiful pieces of glass! I can’t wait to use it.

red glass scraps

good variety of scraps to use as samples. Too small to be much use otherwise, unless a small project. Agree with other reviewer: would prefer more/all non-fusible, but that was clear from product description before I bought it

Great quality glass

Quality

Good quality glass and packed really well in box.

Gorgeous Blue!

You know when you’re scrolling past blue after blue trying to find just the right one for a particular project? That was me & I was adamant that there was something out there that would be perfect. A fellow mosaic friend found this color & it literally took my breath away. It’s so unique that I’ll order a 2nd sheet very soon…the holidays are fast approaching. Thanks so much!

Glass is just as pictured! Packaged wonderfully.

Packaged really well and arrived on time. Glass is beautiful!

Beautiful glass. Will purchase again!

Crackle glass

Prompt deliver, glass as expected. Very pleased. Thank you

My new glass supplier!!!

I was fortunate to come across Bradstreet when my regular glass supplier ran out of white opal. Wow what a find. I received two boxes full of exquisitely packed glass, and the most wonderful thing being that the stickers identifying the glass were small and easy to remove. I needed help from Debbie the owner, on a mess up of mine and she was prompt, accommodating and wonderful. Nothing but good things to say on this purchase and looking forward to working with you again! Thanks Debbie!

Exactly as pictured

I haven’t tried cutting it yet….its too pretty! Very fast delivery and packaged nicely.

Very nicely iridized - gorgeous colors. This is going to make an awesome dragon. Used it once before for a bi-plane kaleidoscope and it was priceless.

Beautiful glass

Just as they described. Fast shipping and packaged very well!

Amazing

Great quality. Everything that I ordered was absolutely perfect. Great quality and great price!

Fantastic Glass!

I’m so pleased to have found Bradstreet Glass for my mosaics! Super fast service, excellent pricing and variety, plus everything arrived perfectly packed with no damage! I cannot wait to create more mosaics so I can shop for more glass!

Beautiful!

The glass is beautiful and the shipping was super fast! Thank you!

Item was as described, communication was great and the items arrived unscathed as well as quickly

Great quick service TY

Green

Though this piece isn’t very transparent, I just LOVE the color. Very different.

Great glass, great service!

The glass was as beautiful as I anticipated! Very true to the description. It arrived in record time and in perfect condition. Packaging was the best I've experienced from online glass orders.
I highly recommend Brad Street Glass.

I ordered for the first time last week. The glass is beautiful, extremely high quality. I've ordered from several places and in the future, Bradstreet glass will be my number one for glass. Packaging was excellent, fast delivery.

Great products, pricing, and service

I absolutely love getting glass supplies from Bradstreet Glass. It's nice to support such a wonderful small business that gives better customer service and support than any large corporate supplier. Communication is top notch and they package everything beautifully for shipping.

Gorgeous Whispy Glass!

It's absolutely gorgeous! Thank you so much! I'm building a special cabinet and will be including your beautiful glass in the cabinet door. It arrived so quickly and was packaged excellently. I love its character and the water-like flow designs it has. Absolutely wonderful! Will be back again!

Nice intense cobalt blue. Very well wrapped for shipping.