Policies

Payments: Bradstreet Glass securely accepts your choice of Google Pay, Amazon Payments, Paypal or your credit card, for safe, fast and easy transactions. We don't have access to your credit card information.

Any personal information you provide is stored responsibly and securely. Your information is only used to fulfill your order. Your name and email may be used to provide marketing correspondence, such as a newsletter, coupon offer or sale announcement, only if requested.

Processing Time: Orders are processed within 1 business day. "Business days" are Monday-Friday, excluding US Postal Service Holidays.

Shipping: Bradstreet Glass ships via USPS 2-3 Day Priority. We are not responsible for postal service shipping delays, however your order will ship insured against loss or damage. Please contact us immediately, in the event your order is lost or damaged. Please inspect your order upon receipt.

We only ship within the United States and Puerto Rico.

Shipping Losses/Damage: If your order is lost by USPS (or if tracking shows it has stopped moving, but the expected delivery date has not been updated), email us as soon as possible at Jodeliece@BradstreetGlass.com. We'll expediently work with USPS to track down your order for you within a few days, with our sincere apology for the delay! If it is determined your order is lost and can't be located and delivered (that hardly ever happens), we will issue a refund for your purchase price plus shipping.

In the event that your order is damaged during shipping, let us know as soon as possible, and within 30 days of delivery! Please inspect your order upon receipt.

If your order arrives damaged, please email us immediately at Jodeliece@BradstreetGlass.com. List the damaged item(s) by part number and size, and attach photographs of each damaged item, and ALSO PHOTOS OF THE BOX and Packaging it came in. We will issue a refund for the purchase price of any damaged items right away. Please don't forget to include photos of the box and packaging materials with your damage photos.

There is no need to return broken glass to us in the mail.

Refunds and Exchanges: Your satisfaction is guaranteed. If you are dissatisfied with your order from Bradstreet Glass for any reason, please contact us immediately at Jodeliece@BradstreetGlass.com. Please inspect your order upon receipt.

Refunds and Exchanges for OUR Errors: If Bradstreet Glass got your order wrong, or if the product you received is not the quality you expected, we're SO sorry! Please email us at Jodeliece@BradstreetGlass.com within 90 days of receiving your order. Let us know about our error as soon as possible so we can make it right immediately! Please inspect your order upon receipt.

BUYER'S REMORSE: If you've changed your mind about your purchase from Bradstreet Glass, you can cancel or edit your order at any time before it ships by emailing us as soon as possible at Jodeliece@BradstreetGlass.com.

If you've changed your mind after your order has already shipped, that's ok too. You can return your unwanted item(s) at your expense, for a refund, to:

Bradstreet Glass
1890 US Hwy 17-92
Unit 8
Lake Alfred, FL 33850

Please let us know to anticipate your return in the mail, and provide tracking information if available so we can look for it. Returned items must be received undamaged at Bradstreet Glass, within 30 days of delivery, to receive a refund. A refund for the purchase price of each returned item will be issued immediately upon our receipt.

Thank you!

Bradstreet Glass

Based on 726 reviews
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Great products, pricing, and service

I absolutely love getting glass supplies from Bradstreet Glass. It's nice to support such a wonderful small business that gives better customer service and support than any large corporate supplier. Communication is top notch and they package everything beautifully for shipping.

Gorgeous Whispy Glass!

It's absolutely gorgeous! Thank you so much! I'm building a special cabinet and will be including your beautiful glass in the cabinet door. It arrived so quickly and was packaged excellently. I love its character and the water-like flow designs it has. Absolutely wonderful! Will be back again!

Nice intense cobalt blue. Very well wrapped for shipping.

Nothing broken and exactly what I wanted.

just like the picture

Very pretty, arrived on time, the communication was great and packaging excellent

They are so well packaged I almost threw them away

They are very cute and are sent wafered in cardboard and wrapped in bubble wrap and they looked like corner guards for the glass. I almost tossed them with the packaging! But when I found them they were exactly like I expected.

Nice glass, just like the picture. Quick delivery. I’m happy!

The glass was exactly what I wanted and arrived promptly

The glass is beautiful, and was packages well for shipping. I’ve already purchased more!

W
Precut Stained Glass 1" White Stars, 96 COE, Package of 20
Winnie S.
Great seller!

The stars are cut perfect and they arrived quickly.

Perfect

Beautiful color, very timely delivery, and a great price!

Snug package

My single large sheet arrived early. It is beautiful. It was so well packed only a forklift running over it could have broken it. Thanks a million.

Excellent transaction

Received my first order from Bradstreet Glass. I ordered several size combinations and colors. Everything arrived promptly and in perfect condition. All the glass colors are so beautiful!!! They offer great Incentives for bulk orders and shipping. I will definitely order again and recommend them to everyone, you won’t be disappointed!!!

A pleasure to deal with , fast courteous service- great product

The hand printed “ thank you “ written on the receipt. That tells you that the company appreciates your business.

Stain glass sheet

Packaging was excellent! Perfect... Will order again..

Black and white

I ordered three sheets - black, white and pink - for mosaic projects. The order came when expected, the quality was excellent, packaging prevented any damage, and customer service was impeccable. This was my first order, but it will not be my last.

lovely glass

The glass I choose was lovely and the packing was great. No chips or breaks. Arrived perfect.

Beautiful glass

I love these sheets of stained glass! I ordered 24 sheets and they all look great. They were very well packaged, arrived quickly, and seemed reasonably priced. I’m looking forward to using them in my next project!

Outstanding!

Its tough to find great prices and shipping that is reasonable and makes it across the entire country. Packed really well and got here super quick. Thank so much !

Beautiful glass, packed well and fast shipping! Very satisfied!

Beautiful

Beautiful glass, packed well and fast shipping! Very satisfied!

Great service

Good prices, shipping not exorbitant, and shipping was fast and wonderfully packaged. Have recommended Bradstreet to my stained glass studio!